Were you impacted by the Eaton Fire and are now navigating the rebuild process? Southern California Edison is offering in-person help, all in one place — at the recently opened Altadena Rebuild & Community Hub (ARCH).
Whether someone has questions about permitting, undergrounding, getting power or available programs, SCE team members on-site have the answers.
The most common question: Are the power lines in my neighborhood going to be placed underground?
Getting the answer to that question, early in the process, can help residents make informed choices as they move forward with their rebuilding efforts.
“The rebuilding process can be confusing, and often feel too difficult to navigate alone — that’s where we come in,” said Ashley Rose Salazar, one of the SCE planners based out of the ARCH. “My biggest piece of advice for anyone on this journey is to connect with us as soon as possible. That allows us to answer questions up front rather than address challenges later.”
What guidance can I get at the ARCH?
- Personalized assistance for all residential and business customers with any rebuild questions.
- Information about undergrounding plans in your neighborhood. Where to put your new meter so you can receive service.
- How to request temporary power poles. Help replacing or upgrading your panel.
- Requesting electricity service connection.
- Resources and information on clean energy and electrification options.
- Billing and account questions.
Altadena Rebuild & Community Hub (ARCH)
Location: 2680 Fair Oaks Ave., Altadena, CA 91001
Hours of operation: Monday through Friday, 8 a.m. to 5 p.m.
Scheduling an appointment is recommended, but walk-ins are welcome.
As residents begin planning their recovery, access to financial support plays an important role.
SCE created the Wildfire Recovery Compensation Program to provide directly impacted community members a path to fair resolutions and fast compensation.
Near the end of April, the program has offered over $475 million in relief to about 3,500 claimants. More offers are pending and thousands more could qualify. Legal representation is not required to apply, and those with attorneys are welcome.
The program is completely voluntary, and there is no obligation to accept an offer, even after one is offered. Filing a claim does not waive a claimant’s rights, and receiving an offer doesn’t either.
Claims for total or partial structure loss, and non-burn damages like smoke, soot or ash can be submitted through Nov. 30, 2026.
For more information, including sample offers, or to submit a claim, visit sce.com/directclaims.
For information on resources to restore power after a disaster, visit sce.com/disasterrecovery.
Communications for this program are funded by ratepayers to support impacted customers.
